terms and conditions.

Effective Date: October 1, 2024

Welcome to Destinations by Dianne (hereinafter referred to as "we," "our," or "us"). These Terms and Conditions govern your access to and use of our website (destinationsbydianne.com) and the services provided by us as a travel advisor. By accessing or using this website, you agree to be bound by these terms.

If you do not agree with these terms, please do not use our website or services.

1. Services Provided

We provide personalized travel advisory services, including but not limited to:

  • Custom travel planning and itinerary creation

  • Booking assistance (e.g., flights, accommodations, activities)

  • Travel consultation and recommendations

We do not directly provide travel services (such as flights, hotel accommodations, or tours), but rather facilitate and recommend third-party suppliers and services. All bookings and purchases made through third parties are subject to their own terms and conditions.

2. User Obligations

By using our website and services, you agree to:

  • Provide accurate, complete, and current information when booking or making inquiries.

  • Comply with all applicable laws, regulations, and guidelines in connection with your use of our services.

  • Use our website and services only for personal, non-commercial purposes unless otherwise specified.

You are responsible for ensuring you meet all travel requirements, including but not limited to, passport, visa, and vaccination requirements.

3. Payment and Fees

  • Fees: Our fees for services are outlined on our website and during the consultation process. We may charge a service fee for planning, consultation, or booking assistance. These fees will be disclosed prior to booking or service provision.

  • Payment Methods: We accept payments through Visa, Mastercard, and American Express. Payments for third-party bookings (e.g., flights, hotels, tours) are processed directly through those suppliers and are subject to their terms.

  • Refunds: Refunds for our service fees may only be provided at our discretion and will depend on the nature of the services rendered. Refunds for third-party services (e.g., flights or hotel bookings) are subject to the terms of the respective suppliers.

4. Booking and Cancellations

  • Booking Process: All bookings are subject to confirmation by us or third-party suppliers. We will notify you as soon as possible after receiving a booking request, and any payments made will be processed once the booking is confirmed.

  • Changes and Cancellations: You must notify us as soon as possible if you wish to change or cancel any travel bookings. Any cancellation requests are subject to the cancellation policies of the third-party providers (airlines, hotels, etc.). We cannot guarantee that changes or cancellations can be accommodated, and additional fees may apply.

  • Service Fees: Please note that service fees paid to us for consultation or itinerary planning are generally non-refundable.

5. Third-Party Providers

Our services involve recommending and booking third-party providers (such as airlines, hotels, and tour operators). By using our services, you acknowledge and agree that:

  • We are not responsible for the actions, omissions, or negligence of third-party suppliers.

  • Third-party suppliers have their own terms and conditions, including cancellation policies, refunds, and liability disclaimers. You are responsible for reviewing these terms before making any bookings.

  • We do not control the availability, pricing, or quality of third-party services.

6. Privacy and Data Protection

  • Personal Information: We collect personal information when you use our website or services (e.g., name, contact details, payment information, travel preferences). This information is used to provide you with our services and to process your bookings.

  • Data Security: We take reasonable precautions to protect your personal information, but we cannot guarantee complete security. By using our website and services, you acknowledge that the transmission of information via the internet is never completely secure.

  • Privacy Policy: For more details on how we collect, use, and protect your data, please refer to our [Privacy Policy].

7. Intellectual Property

  • Ownership: All content on our website, including text, images, logos, graphics, and trademarks, is the property of [Your Business Name] or its licensors and is protected by intellectual property laws.

  • Use of Content: You may use the content on our website for personal, non-commercial purposes only. Unauthorized use, reproduction, or distribution of our content is prohibited.

8. Limitation of Liability

  • Our Liability: We provide travel advisory services in good faith but cannot guarantee the accuracy or completeness of the information provided. We are not liable for any errors, omissions, or inaccuracies in the information or services provided.

  • Third-Party Liability: We are not responsible for any issues arising from third-party suppliers, including but not limited to delays, cancellations, accidents, or changes to services.

  • Force Majeure: We are not liable for any failure or delay in providing our services due to events beyond our control, such as natural disasters, strikes, political instability, or other unforeseen circumstances.

9. Governing Law and Dispute Resolution

  • Governing Law: These Terms and Conditions are governed by the laws of [insert jurisdiction, e.g., the state or country where your business is registered].

  • Dispute Resolution: Any disputes arising out of or related to these Terms and Conditions will be resolved through [insert method—mediation, arbitration, or court litigation] in the jurisdiction mentioned above.

10. Amendments to These Terms

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. By continuing to use our services, you agree to be bound by the revised Terms and Conditions.

11. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

dianne@destinationsbydianne.com

12. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of law, the remaining provisions will remain in full force and effect.